Introduction
If you’re no longer using your Planet Fitness membership and want to cancel it, you might be wondering where to start and what steps to follow. The good news is that there are a few different methods available to cancel your membership, and this article will cover all of them. Whether you want to cancel your membership online, through written notice, over the phone, or by visiting your local gym, we have got you covered. Read on to discover a step-by-step guide to cancelling your Planet Fitness membership.
Step-by-Step Guide
Cancelling your Planet Fitness membership is a straightforward process that mainly depends on your preferred cancellation method. Firstly, identify which type of membership you have, as cancellation policies vary between the monthly, annual, and multi-year memberships. Secondly, gather all your membership information, such as your membership number, billing information, and other necessary details before you proceed with the cancellation.
Next, follow the cancellation instructions carefully to avoid any issues. Lastly, make sure you receive a confirmation email or letter from Planet Fitness stating that your membership has been successfully cancelled as proof.
Below, you’ll find detailed information on how to cancel your Planet Fitness membership through different methods.
Online Cancellation
One of the most convenient and straightforward methods to cancel your Planet Fitness membership is online cancellation. To get started, visit the Planet Fitness website and log in to your account. From there, navigate to the “Membership” section and click on “Cancel Membership.”
Fill out the cancellation request form and double-check all the information you entered as incorrect information can cause unnecessary delays. Once you complete the form, submit it, and you’ll receive a confirmation email in your mailbox.
It’s essential to make sure you cancel your membership before the billing date, or you might still be charged for the next billing cycle. Keep in mind that the cancellation process is incomplete until you receive a confirmation email or letter.
Written Notice
Cancelling your Planet Fitness membership by writing to the company is a good alternative method, especially if the online cancellation process is unavailable or inconvenient for you.
To initiate the cancellation process, draft a letter to your local Planet Fitness gym or the corporate head office requesting the cancellation of your membership. In your letter, include your name, membership number, contact details, and the reason why you’re cancelling the membership. It’s crucial to state that you want to cancel without any held-over dues or outstanding fees.
Once you have drafted the letter, you can either mail it to the gym or Planet Fitness’ head office. For accuracy, it’s wise to check the correct mailing address from their website.
It’s essential to keep a record of the letter and any related documents as evidence of your cancellation request. Planets Fitness is known for being strict on note-taking and will insist that you pay any outstanding fees if you don’t provide sufficient information.
Cancel at the Gym
If you’re keen on an in-person cancellation of your Planet Fitness membership, you can visit a local Planet Fitness gym and cancel your membership there. Before you visit, make sure you have all your membership details with you and review the gym’s business hours.
Once you visit the gym, explain to the front desk personnel that you want to cancel your membership. They might ask for your identification documents, membership card, and other essential details. Lastly, confirm that your membership is successfully cancelled, and you receive a note of cancellation.
Note that some Planet Fitness gyms require thirty days’ notice, and you may still receive a one-month billing cycle after cancellation.
Phone Cancellation
Another method of cancelling your Planet Fitness membership is via phone. Before making the call, gather all the relevant membership information, such as your membership number and the reason why you want to cancel.
Contact Planet Fitness’s customer service by dialing the number found on their website or back of your membership card. Once connected, provide the agent with your membership information and explain your reason for cancellation. It’s crucial to listen carefully to the agent’s response, especially regarding any outstanding fees or charges.
The representative will guide you through the cancellation process, and it’s essential to confirm that they have successfully cancelled your membership before hanging up.
FAQs
Q: Can I cancel my Planet Fitness membership anytime?
A: Yes, you’re allowed to cancel your membership anytime.
Q: Will I receive a refund when I cancel?
A: You will only receive a refund if you cancel within the first few days of joining or when cancelling a multi-year agreement within the first year.
Q: Do I have to give a reason for cancelling my membership?
A: No, it’s not a requirement to give a reason for cancellation, but Planet Fitness may ask you to provide feedback to improve their service.
Q: Is there a cancellation fee?
A: If you’re under the annual or the multi-year agreement, you may be required to pay a cancellation fee determined by your membership criteria.
Conclusion
Cancelling a Planet Fitness membership is a straightforward process, and there are different methods available to make it quick and easy. Whether you choose to cancel online, through written notice, visiting the gym in person, or by phone, make sure to keep all your membership information handy and follow the cancellation steps carefully. Don’t forget to confirm your cancellation with Planet Fitness, so they don’t charge you any outstanding fees. We hope this guide has been helpful, so you can cancel your membership with ease and without any headaches.