Introduction

Who hasn’t experienced the discomfort of realizing they ordered the wrong product or found a better option elsewhere immediately after purchasing something online? This can be frustrating, but it’s even more so if the item is from Amazon, the giant eCommerce empire.

If you want to cancel an Amazon order and don’t know-how, don’t worry. This article will guide you through everything you need to know and do to cancel an Amazon order successfully.

How to Cancel an Amazon Order: A Step-by-Step Guide

Cancelling an Amazon order is pretty straightforward. Here is a comprehensive step-by-step guide that you can follow:

Step 1: Go to Your Orders

To begin, navigate to the “Your Orders” page on Amazon.com. If you’re on your phone, open the Amazon mobile app, tap “Your Account,” then select “Your Orders.”

Step 2: Find the Order You Want to Cancel

Find the order you want to cancel and select the “Cancel Items” button next to it.

Step 3: Select “Cancel Items”

On the next page, select the “Cancel Items” button. Verify that the item(s) you want to cancel are marked for cancellation.

Step 4: Choose a Cancellation Reason and Submit

Choose the reason for the cancellation from the dropdown menu and then click on the “Cancel Checked Items” button to confirm.

Please note that if the item has already shipped or if the cancellation request is submitted after the deadline to do so, it might not be feasible to cancel the order. Contact Amazon customer service for assistance if this is the case.

The Dos and Don’ts of Canceling an Amazon Order

Although the Amazon order cancellation process is simple, there are a few things you must ensure to cancel your order without any hassle. Here are a few simple dos and don’ts:

Dos:

Check the delivery status

Before attempting to cancel an order, double-check if it has already shipped. The delivery status is shown on the “Your Orders” page. If shipment has started, you can’t cancel the order. You’ll have to wait until you receive it and return it, but this can cost you extra, detailed later.

Cancel within the allowed time frame

You can cancel most Amazon orders within 30 minutes of purchase. However, the time frame for individual sellers varies. Some allow up to two weeks to cancel orders. If you’re uncertain, check the seller’s policy on the product page.

Contact Seller for Custom Orders

If you order custom products, contact the seller to see if cancellation is feasible. Some custom orders may not be possible to cancel after you’ve completed the order form.

Don’ts:

Wait too long to cancel

After the product has started shipping, you can’t cancel the order. The further the delivery progresses, the higher the cancellation fees will be, and the more challenging it would be to recover them. As a result, consider cancelling your order as soon as possible.

Cancel too frequently

If you regularly cancel your Amazon orders, Amazon may limit your account’s ability to cancel orders. Amazon considers frequent cancellations to be poor behaviour and may take action against your account as a result.

What You Need to Know Before Canceling an Amazon Order

Before deciding to cancel your order, certain precautions should be taken. Below are a few things to keep in mind:

Check Return Policies

Before ordering any item on Amazon, familiarize yourself with the return policy of the seller. The return policies differ from seller to seller, so check the seller’s policies on the item’s product page. If buyers don’t pay attention to those, returning may cost them more than cancelling.

Keep Confirmation Email

When you purchase a product and it ships, Amazon sends a confirmation email. If you require a refund or return, this email will be necessary. As a result, make sure to keep it until you’re confident you won’t require a refund or return.

Seller’s Feedback and Ratings

Before ordering, consider the seller’s ratings and feedback. Amazon sellers’ ratings are based on customer reviews, so if a seller has a poor rating, you may want to consider purchasing from another seller.

Canceled Amazon Orders: Why it Happens and How to Avoid It

Orders might be canceled by Amazon for a variety of reasons. These reasons range from a lack of stock or technical problems to fraud and suspicious activity. Here are a few reasons Amazon might cancel your order:

Repercussions of Canceled Orders, and Prevention

When Amazon cancels an order, it might have a significant impact on sellers’ metrics and the buyer’s accounts. To avoid these repercussions, follow these steps:

Avoiding Cancellation Fees

Amazon imposes fees for certain sellers who cancel orders, which will be passed down to you. If possible, avoid canceling an order after it has begun shipping, as this will result in costly cancellation fees.

Late Delivery Fees

Sellers who violate Amazon’s delivery rules may be charged a fee by Amazon. Refrain from canceling an order only to place it again with a faster delivery option.

Breaching of Seller’s Policies

Cancelling frequently might result in Amazon limiting a seller’s ability to cancel orders, impacting your ability to obtain a refund or return. It’s important to read the seller’s policies before placing an order.

Amazon Cancellation Policies: Explained and Simplified

Amazon’s cancellation policies can be confusing at times, but here’s everything you need to know:

Cancelling Individual Items

To cancel specific items from an order, follow those same first three steps mentioned earlier. However, check and uncheck the items you want to cancel and then click on “Cancel Checked Items.”

Partial Shipment Cancellations

If your order has several items and some items have been shipped, you can cancel only the undelivered items. Please note that it may affect shipping times and delivery fees, depending on what you ordered.

Amazon Pantry Orders’ Cancellation Policies

The order fulfillment process for Amazon Pantry orders begins soon after you place your order. As a result, Pantry orders can’t be canceled after an hour has passed since the order was placed.

When to Cancel an Amazon Order and When to Return It

After determining that canceling an order is preferable to returning it, consider the following scenarios:

Cancelling Before Shipment

If you realize you made a mistake while checking out or discovered a better or less costly alternative online, you can cancel your order on the “Your Orders” page before it ships.

Orders with Known Issues

If you receive defective, damaged, or incorrect products, you can either contact the seller to resolve the issue or request a refund or return.

Items That Didn’t Meet Expectations

Suppose the item arrives, and it did not live up to your expectations. In that case, evaluate the seller’s return policy and the timeframe for requesting a return or refund on the item’s product page before either asking for a refund, replacement, or exchange.

Returning Damaged or Wrong Orders

If a product arrives and is damaged, doesn’t work despite following instructions, or doesn’t match the description, request a refund or return to receive a new product.

Deciding Between Returning and Buying

If you want a different product that the current seller can’t or won’t provide, it’s preferable to return the current order and buy the desired product from another seller or platform.

Cancelling a Recurring Subscription

To cancel a recurring subscription order, go to “Your Subscriptions,” then “Manage Subscription.” On the “Subscription Details” page, select “Cancel Subscription” and follow the steps to finish.

Conclusion

If you’ve made it this far, congratulations! You now know how to cancel an Amazon order, what to avoid, and what to do before and after you cancel an order. Amazon’s cancellation policies are easy to understand if you take them step by step, but it’s necessary to know the details to avoid any potential issues. Remember to cancel your orders as soon as possible and to read the seller’s policies thoroughly to stay on the safe side.