All
credit card orders are processed by CCNow. Customers can be sure that all information
supplied are secured and will not be used for any other
purpose other than this sale transaction. MN customers
in USA are recommended
to use paypal
Please
note that credit card order (minimum order $11.50 excluding postage) can only
be sent to card holder at his/her registered address. We may not be able to process
credit card orders for card issued by some countries. In that case or if you do
not have a credit card, please see other methods of payment
including paypal MN
customers in USA are
recommended to use paypal
(This information does not apply to most UK orders as there is other arrangement
for UK deliveries)
We send out orders by
registered air mail, which means that the delivery has to
be signed for at the delivery address (not
necessarily by addressed recipient) and in general should reach most destinations
in about 7-14 days. It may take
longer for some destinations, e.g. remote cities far away from major airport and
countries where there is no direct flight between our post office and the destination
countries.
We usually notify customers
when an order has been posted. And it should leave Hong Kong no more than 2-3
days after we have posted and arrive in destination countries in 3-4 days. From
there it may have to be forwarded to another city or even another country. This
is how our postal system works. Once the parcel has left Hong Kong, it is out
of our/our post office's hands. How quickly it will be delivered depends on the
efficiency of the postal system in your country.
You
should have been given a tracking number and you can track it until it has left
Hong Kong on: Hong
Kong Post Mail Tracking
Please
also consider other possible reasons why you did not receive the order:
1. Did you provide a correct delivery address?
2. As the delivery has to be signed for,
was there someone available to receive the order? If not, what is the procedure
of your post office? (some may leave you a note/card for you to collect at post
office, some may deliver again, some may just leave it without it being signed
for). In some countries, the post office may keep the parcel for about 2 weeks
and then return to sender if not collected (assuming they have left a note/card
for recipient to collect) If your
post office does not require you to sign for the delivery, is your post box big
enough to accept the parcel?
If your order has
been returned to us undelivered for whatever reason (other
than our typing mistake on the address, which is unlikely as our computer copies
information provided by customer rather than we type in manually), like
many reasons of the above, we have to ask you for additional postage expenses
and possible administration fee to send the order for a second time. If
you have questions about the above products please write to pcm-info
@ pc-mobile.net
